1. Who handles refunds
Paddle.com is the Merchant of Record for GalaxyDresser subscriptions and handles refunds. You can request a refund:
- through the support link in your Paddle receipt email;
- at paddle.net (Paddle's buyer support); or
- through our support (support@supergalaxy.me), and we will help you make the request to Paddle.
2. Which policy applies
The Paddle Refund Policy applies. Where the law of your country or this policy is more favourable to you, the more favourable rule applies.
3. Customers in Korea
Within 7 days of payment you can cancel your subscription and receive a full refund, with no reason required.
4. Customers elsewhere
The regional rules of the Paddle Refund Policy apply (for example the 14-day right of withdrawal for consumers in the EU and UK). Otherwise, a request made within 14 days of payment is assessed by Paddle, which decides on a full or partial refund based on the reason and how much the Service was used.
5. Service faults
If a fault on our side stopped you from using your subscription and we cannot fix it, we will ask Paddle to refund you regardless of the time limits above.
6. After a refund
- Subscription benefits from the refunded payment end immediately, and you return to the free usage limit.
- Outfits you have already made keep working.
- A refund may not cancel the subscription automatically. To stop future charges, cancel from “Manage subscription” in the app or the link in your Paddle receipt email.
7. Cancelling and refunds
Cancelling stops future payments, and the subscription benefits continue until the end of the period you already paid for. Cancelling alone does not refund money already paid.
8. Abuse
Refunds may be declined where fraud or refund abuse is found, and usage records (outfit conversion records) may be considered.
9. Contact
support@supergalaxy.me · +82-10-3344-6941 · payment questions: paddle.net
This is a translation of the Korean 환불정책; if the two differ, the Korean version prevails.