Support
How can we help?
Questions about GalaxyDresser, your subscription or a payment — reach us here, in Korean or English.
Contact
Before you write
Please include
- What the problem is and when it started
- Your plugin and Warudo versions
- The outfit's BOOTH product page and your character type (VRM, character mod, …)
- A screenshot, if you have one
- For payment questions, the order number from your Paddle receipt
You can also send logs with the plugin's bug report feature.
Complaints
- When you write or call, we confirm that we received it.
- If an answer will take longer, we tell you why and when to expect it.
- Payment and refund matters are handled together with Paddle.
- If you disagree with the outcome, consumers in Korea can contact the Korea Consumer Agency (1372, www.kca.go.kr) or the Electronic Document and Transaction Dispute Mediation Committee (www.ecmc.or.kr); elsewhere, your local consumer authority.
Common requests
Cancel my subscription or change the payment method
Use “Manage subscription” in the app (dresser.supergalaxy.me) or the link in your Paddle receipt email.
Delete my account and data
Email support@supergalaxy.me with your Steam account name. Once we confirm it is you, we delete your data and let you know. Records the law requires us to keep are stored separately for the periods in our Privacy Policy.